Account Manager

As the Account Manager, you will be an integral part of the account management team, providing support to the Account Director in delivering exceptional client service and contributing to revenue growth. You will assist in maintaining and nurturing client relationships, understanding their needs, and working with the team to execute world class campaigns. Additionally, you’ll collaborate closely with various internal teams and should champion collaboration.

You will strive to build trust internally and externally and bring passion to your role. As an Account Manager you will be responsible for managing the day-to-day activities of your accounts and report into your Account Director.

Account Managers should:

• Be passionate

• Be accountable

• Be proactive

• Be tenacious

• Be resilient

CORE DUTIES:

As a member of the brand team:

• Embrace and uphold the kwpx values and DEEP methodology while fostering collaboration within the team.

• Support the Account Director in implementing the agency’s strategic planning and growth initiatives.

• Participate in representing kwpx in client meetings and industry events under the guidance of the Account Director.

• Effectively communicate agency briefs to the broader team ensuring collaboration through all departments.

• Build full knowledge of the agency’s offering, mission and vision.

The Account Manager plays a critical role in the success of kwpx, including:

Client Management:

• Develop a deep understanding of our clients’ businesses, goals, and challenges.

• Support the development of strategic plans for clients, ensuring they align with the client’s goals

• Ensure clients’ expectations are well managed including, but not limited to, acknowledging emails in a timely manner, creating and managing timelines, WIP documents and check-ins, communicating any delays or issues before they become an issue.

• Be the primary point of contact for clients, managing relationships and expectations.

• Proactively identify new opportunities to enhance client relationships, working closely with the Account Director.

• Monitor and report on the progress of each project, seeing it through from start to finish.

• Prepare and disseminate meeting notes, including creative feedback, next steps, timing updates and contact reports.

Financial / Administrative Management:

• Ensure agency systems and procedures are followed including opening and closing of jobs, preparing studio briefs, material instructions, timesheets, proofreading, archiving and scheduling.

• Communicate the financial performance of client accounts, flagging any issues and constantly communicating to the Account Director to ensure they are profitable and meet kwpx revenue targets.

• Manage budgets and forecasts for client accounts.

• Identify opportunities for incremental revenue and growth with existing clients, working closely with the Account Director to bring these opportunities to life.

Skills:

1. Strategy: You must have a knack for strategic thinking and be able to support our strategy team in developing strategic proposals and presentations that align with the client’s business goals.

2. Communications: Excellent communication skills are essential for an Account Manager. They must be able to connect, empathise and help direct clients and team members alike.

3. Client Management: Develop skills in understanding client perspectives and providing solutions that align with business goals and marketing objectives

4. Financial Acumen: Be eager to learn about managing budgets and ensuring campaigns stay within financial constraints.

5. Creative Problem-Solver: Embrace a problem-solving mindset and actively contribute ideas to overcome challenges.

6. Time Management: Learn to prioritise task effectively and meet deadlines while assisting the team.

7. Industry Savvy: Stay informed about the advertising industry trends and technologies, seeking opportunities to apply knowledge to projects.

8. Team Player: Demonstrate a collaborative attitude, supporting the team and contributing to a positive work environment.

ATTITUDE AND TEAMWORK

Be prepared and open to embrace change for the benefit of our clients, kwpx and most importantly – for YOU! Change is, of course, the only constant in life. So, grab it by the horns and ride it, always forward, always moving, always searching for better ideas, better ways and better creative solutions for our clients. Live, work and breath our values…and flourish.

Humans Aren’t Robots: Treat people with respect. Practice empathy. Show gratitude.

Shared Journey – Shared Success: One team, one dream. Collaborate radically. A unified vision.

Be Open: Embrace curiosity. Listen well. Challenge convention.

Be the Solution: Be at cause (not at effect). Set high expectations. Be accountable.

Find the Fun: Smile through adversity. Love what you do. Let purpose drive you.

If this sounds like YOU, please submit your cover letter and resume below: