Digital
We are creatives, crafting digital experiences…
…not robots building technology.
The digital world can be a cold place, but it shouldn’t be. It allows connection, it inspires.
We now have one of Australia’s most experienced digital experience teams. With a key focus on CX and Human Centred Design, we are passionate about understanding the complexities of modern business and designing custom digital experiences.
Our
digital
expertise
Web Design & Development
Our specialists get to know you, your business, to identify what you are trying to achieve and what part your website needs to play in your business goals. We don’t believe in a one-size-fits-all approach.
App Design & Development
Whether we like it or not, people’s attentions are firmly fixed on their phones. If you want to be connected to your customers where it matters, it’s a smart choice to invest in a refined, custom mobile experience. We have business, creative and technical knowledge to tailor the perfect solution for you.
Customer Experience Strategy
It is never to late to instil CX as a core focus in your business, by focussing on customers’ interactions, you can design experiences for people across an increasingly complex network of touchpoint.
Digital Marketing
At the heart of every successful marketing campaign is the ability to connect with people. Marketing is no longer a one-way street. With a focus on Customer Experience, our digital marketing team build strategies that tell your story and build relationships with your audience. Putting people and connection at the heart of what we do, we build meaningful connections that drive growth, deliver results and align with your business goals.
Spotlight on...
Viterra
Viterra
We partnered with Viterra to build a custom app that would make it easier for growers to do business. Their app:
- Balances growers’ requirements with business needs of Viterra Integrates a variety of existing systems
- Streamlines the process of selling and transferring grain, saving countless hours
- Allows Viterra to communicate directly with their customers, in real time, without traditional (and significant) SMS costs
What is different about a kwpx digital product?
Why us?Our method is DEEP™. This isn’t a marketing slogan, it is at the core of our philosophy. It is built into everything we do. And our web & app experiences are no different.
All of our projects begin with a discovery phase. This time is focussed on digging deeper, on exposing the problem and building a solid foundation We ask questions, we start with “why?”. We don’t believe in a one-size-fits-all approach. A digital solution should be as unique as your business, and it should start with your users in mind.
Our Digital Team
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Ben Turner
Full Stack Developer
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Briony Kyloh
Sales and Marketing Manager
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Caleb Chadwick
Lead Web Developer
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David Merenda
Development Lead
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Haydon Macleod
Designer
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Nick Bozic
Designer
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Paul Murray
Digital Accounts Director
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Prasetyo Priambodo
Web Developer
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Renee Quinn
Front-end Developer
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Sam Davies
Managing Director
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Sam Coppola
Digital Optimisation Manager
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Shyam Pindoria
Developer
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Maddison Foody
Digital Partnerships Manager
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Isabelle Brand
Digital Partnerships Manager
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James Apoefis
Web Developer
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Shivani Shah
Backend Developer
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Emma Wilkinson
Digital Project Manager
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Alex Stewart
Digital Strategist
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Caitlin Massey
Digital Content Manager
FAQs
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How long will my website take to build?
Every web project is different. The timeline depends on the project’s complexity and also availability. A basic website can take a few weeks, while a more advanced app might take a few months. We’ll provide you with a project timeline during our initial discussions.
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Does my business need an app?
The need for a mobile app depends on your business goals, audience demand, competitor analysis and the nature of your products or services. Before deciding to develop an app, it’s crucial to conduct market research, analyze your business objectives, and assess the potential benefits against the costs and resources required. Our skilled digital team have a strong background building apps with a range of functionality, driven by business goals.
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What is digital marketing?
Digital marketing is a strategy for promoting products or services using the internet. It includes methods like SEO, social media marketing, email campaigns, and online advertising to connect with and engage potential customers, all with the goal of driving business growth. It’s a cost-effective way to reach a wide audience and measure results in real-time, making it a powerful tool for expanding your online presence and achieving your business goals.
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What is search engine optimisation (SEO)?
SEO, or Search Engine Optimization, is a crucial digital marketing strategy aimed at improving your website’s visibility in Google. By optimizing various aspects of your online content, such as keywords, meta tags, and user experience, SEO helps your website rank higher in relevant search queries. This increased visibility leads to more organic (unpaid) traffic, enhancing your business’s online presence. SEO is cost-effective compared to paid advertising, and it delivers sustainable, long-term results. It boosts credibility, trust, and user engagement, ultimately driving more qualified traffic to your website, increasing conversions, and boosting your business’s bottom line.
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Do I need to have technical knowledge to work with you?
Not at all! We understand the tech so you don’t have to. We are a team of real people who bring you on the journey with us. We’ll explain everything in plain language and guide you through every step, from concept to completion.
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Can you work with existing websites or apps that need improvement or updates?
It really depends on the current state of your website or app, and how it was built. We don’t usually make small, backend updates for products we’ve not built ourselves – we want to maintain our high standards and are unable to guarantee the quality of work done by others. We’re always happy to review your current tech and suggest the best path moving forward.
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Can you make me an online ecommerce store?
Yes, absolutely. Whether you’re starting a new online venture or looking to revamp an existing store, our experienced team can design and develop a customized ecommerce solution for you. We specialize in creating online ecommerce stores tailored to your specific needs and business goals. We’ll work closely with you to bring your online store vision to life.
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How do you ensure the security of websites you build?
Ensuring the security of the websites we build is a top priority. We employ a comprehensive approach to safeguard against potential threats and vulnerabilities.
Our team adheres to secure coding practices, regularly updates software components, and enforces HTTPS encryption. Firewalls and intrusion detection systems are in place, along with stringent access controls. We integrate security plugins, run data backups and offer user training to reduce human error. Our commitment to website security ensures clients’ data and users remain protected at all times.
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What is Customer Experience (CX)?
CX is the holistic perception a customer has of you brand, based on all interactions throughout their journey. It encompasses every touchpoint, from initial awareness to post-purchase support. A positive customer experience is paramount, as it fosters customer loyalty, word-of-mouth recommendations, and repeat business. Checkout our blog “What is Customer Experience” written by our Director of Customer Experience, Amanda Metaxiotis.
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Do you provide website hosting and support after my website is launched?
We want your new website to continue serving your business well into the future. We provide hosting and ongoing support services for all our digital products. After launch, you will be given details of our partnerships team who are there to assist with any questions you may have. We have service packages available for both monthly and one-off changes, depending on your requirements.
We pride ourselves on being a truly integrated agency.
Working with kwpx means building a long-term partnership, accelerating growth and working towards your business goals. Our teams work closely to ensure a seamless experience, creating consistent touchpoints across the market, wherever you want to reach your customers.
Our extensive teams offer an unparalleled range of skills for your project, while our integrated approach ensures a smooth and seamless experience for you.
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